During Halloween, we do not accept returns or exchanges of any kind.
Orders placed after Oct 7th are considered Halloween orders. During the rest of the season we accept exchanges within 14 days. Underwear, boots, shoes and bras are absolutely not returnable. Costumes in the Cosplay category are made to order and are not usually returnable, but we do make exceptions.
No returns for custom made costumes. Used masks and wigs are not returnable due to state health codes.
To request credit – please fill out our Return Authorization Form.
Shipping costs are not refunded and 15% restock fees are applied to calculate exchange value. Please do not call for refunds. We email right back.