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Costumes and masks with prompt shipping and lowest prices guaranteed.
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Durham, NC Office Information

Durham Office

Moon Costumes ships from offices in Charlotte, California, and Durham, NC. Although our Durham office is sometimes listed as a "local business", and you can visit the office to pick up orders, it is a warehouse, not a browse-and-shop store.

Clearance Orders

If you are in the Durham, NC area, you can visit our local clearance page for specials. These items are marked down, and can be picked up at the office.

Click here for the clearance page for Durham, NC.

Contact Info

Email is the best way to get in touch with us:
Email: info@mooncostumes.com
AIM: mooncostumes
Phone: (800) 566-5003 or (401) COSTUME
Fax: (206) 339-7568

The best way to contact us is by email, which is staffed 24x7. Please do not call for return information, your call will not be returned. Return instructions are below.

Return Policy

During Halloween, we do not accept returns or exchanges of any kind. Orders placed after Oct 7th are considered Halloween orders. During the rest of the season we accept exchanges within 14 days. Underwear, boots, shoes and bras are absolutely not returnable. Costumes in the Cosplay category are made to order and are not usually returnable, but we do make exceptions. No returns for custom made costumes. Used masks and wigs are not returnable due to state health codes. To request credit - please fill out our Return Authorization Form. Shipping costs are not refunded and 15% restock fees are applied to calculate exchange value. Please do not call for refunds. We email right back.


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