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Non-US shipment tracking is only available when sending express orders. All orders can be shipped internationally. Cosplay costumes already include global, trackable shipping. If you need "next flight" or overnight service to an international destination, please call us for a custom freight quote. Check XE.com for current exchange rates.
Orders over $20 have lowered shipping costs, you save $2-$10 on shipping. Orders over $200 have free ground shipping, a savings of up to 10% or more. Cosplay orders are not eligible for free shipping, since they are shipped internationally.
All in-stock items are shipped same-day via UPS or USPS if they are ordered before 2pm CST. Express orders are shipped UPS or USPS overnight mail. Shipping and tracking information are sent to your email address. Express shipping is available on all orders except for heavy items and some Cosplay items, which are international drop ship. Ground shipping normally takes 2-3 business days in the US, however occasionaly delays of over a week have been reported. Cosplay costumes are express drop shipped from international manufacturers and take an average of 5 business days, but can occasionally take longer to clear customs.
During Halloween, we do not accept returns. Otherwise, we accept returns within 14 days as a credit to your account. Shipping fees are non refundable. Costumes in the Cosplay category are often made to order and are not returnable. Underwear, boots, shoes, and wigs are not returnable. To request an exchange - please fill out a Return Authorization Form
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